Refund Policy

Refund Policy for MiTY

Last updated: January 7, 2026

At MiTY, your satisfaction is our priority. We want you to love your luxury fragrances and designer sunglasses. If you're not completely satisfied with your purchase, we're here to help.

✅ Our Refund Guarantee

We offer a 7-day return policy for unopened and unused items. If you're not happy with your purchase, you can return it within 7 days of delivery for a full refund or exchange.

📋 Eligibility for Returns

Items that CAN be returned:

  • Unopened fragrances in original sealed packaging
  • Unworn sunglasses with all original tags and packaging
  • Products in their original condition with all accessories included
  • Items with proof of purchase (order number or receipt)

Items that CANNOT be returned:

  • Opened or used fragrances (for hygiene and safety reasons)
  • Sunglasses that have been worn or show signs of use
  • Items without original packaging or tags
  • Products damaged due to misuse or negligence
  • Sale or clearance items marked as final sale

🔄 How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team within 7 days of receiving your order
  2. Email us at Mity.online@gmail.com or call +971 52 970 4315
  3. Provide your order number and reason for return
  4. We'll send you return instructions and arrange pickup if needed

📦 Return Process

Once we receive your return request:

  • We'll provide you with a return authorization and instructions
  • Pack the item securely in its original packaging
  • We may arrange pickup from your address (within UAE)
  • Returns must be received within 14 days of return authorization

💰 Refund Processing

After we receive and inspect your returned item:

  • Refunds are processed within 5-7 business days
  • You'll receive a confirmation email once the refund is approved
  • Refunds are issued to the original payment method
  • It may take 5-10 business days for the refund to appear in your account (depending on your bank)

🔁 Exchanges

If you'd like to exchange an item for a different product:

  • Follow the same return process outlined above
  • Indicate in your return request that you'd like an exchange
  • We'll process your return and help you place a new order
  • Exchanges are subject to product availability

💳 Refund Amount

Your refund will include:

  • Full product price
  • Original shipping costs (if the return is due to our error)

Refunds will NOT include:

  • Return shipping costs (unless the return is due to our error or a defective product)
  • Any customs or import duties (for international orders)

🚫 Non-Refundable Items

The following items are non-refundable:

  • Gift cards or promotional vouchers
  • Downloadable digital products (if applicable)
  • Items marked as final sale or clearance

⚠️ Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at Mity.online@gmail.com
  • Provide photos of the damaged item and packaging
  • We'll arrange a replacement or full refund at no cost to you
  • Return shipping will be covered by MiTY

🔍 Authenticity Concerns

All our products are 100% authentic. If you have any concerns about product authenticity:

  • Contact us immediately with your concerns
  • We'll investigate and verify the product
  • If a product is found to be non-authentic (which has never happened), we'll provide a full refund and cover all costs

⏱️ Late or Missing Refunds

If you haven't received your refund after 10 business days:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company (processing times vary)
  • Contact us at Mity.online@gmail.com and we'll investigate

📞 Questions About Returns?

If you have any questions about our refund policy or need assistance with a return, please contact us:

Email: Mity.online@gmail.com
Phone: +971 52 970 4315
Address: Shams FZ, Sharjah, UAE

We're committed to making your shopping experience with MiTY exceptional. Your satisfaction is our guarantee!