Frequently Asked Questions (FAQ)

Frequently Asked Questions

🚚 Delivery & Shipping

How fast is delivery in the UAE?

We offer express delivery within 48 hours across the UAE! Orders are processed quickly and shipped to your doorstep within 2 business days.

Do you ship outside the UAE?

Currently, we focus on providing the fastest service within the UAE. For international shipping inquiries, please contact our customer service team.

✅ Product Authenticity

Are all your products 100% original?

Absolutely! At MiTY, we guarantee that all our designer fragrances and sunglasses are 100% authentic and original. We source directly from authorized distributors and stand behind the authenticity of every product we sell.

How can I verify my product is authentic?

All our products come with original packaging, serial numbers, and authenticity cards where applicable. We never sell counterfeit or replica items.

↩ī¸ Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return unopened and unused items within 7 days of delivery for a full refund or exchange.

How do I return an item?

Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and arrange pickup if needed.

Are there any items that cannot be returned?

For hygiene reasons, opened fragrances and sunglasses that have been worn cannot be returned. Items must be in their original, sealed packaging with all tags attached.

đŸ’ŗ Payment & Pricing

Why are your prices so competitive?

We offer luxury deals on authentic designer products by working directly with authorized distributors and keeping our overhead low. This allows us to pass the savings on to you!

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure online payment methods.

📞 Customer Support

How can I contact customer service?

You can reach our customer service team through the contact form on our website or by email. We typically respond within 24 hours.

Do you have a physical store?

We are an online-only retailer, which helps us keep our prices low and offer you the best deals on luxury fragrances and designer sunglasses.